Privacy Policy – PlayPolls

Welcome to PlayPolls. This Privacy Policy explains how we collect, use, store, and protect information when you use our services on playpolls.com.

By creating an account or using PlayPolls, you agree to the practices described in this Privacy Policy.

1. Information We Collect

• Account Information: username, full name, email address, date of birth, and profile image if provided.
• User Content: posts, polls, comments, likes, saved posts, follow relationships, and other content you voluntarily create or interact with.
• Account Activity: login sessions, account status, authentication activity, and information necessary to maintain your account.
• Authentication Data: secure application tokens and related authentication information used to keep accounts logged in and protect user sessions.
• Messaging Data: messages, replies, reactions, delivery and seen information, message timestamps, message editing/deletion status, and other information necessary to provide the messaging service.
• Messaging Media: images, audio, and video files that you choose to send through private conversations.
• Messaging Device Information: a device/application identifier used to register and authenticate an installation for the secure messaging system.
• Technical Information: limited technical information required to operate, secure, troubleshoot, and maintain the platform.

We do not store third-party account passwords.

2. Information We Do Not Collect

• No precise location tracking.
• No financial or payment information unless a future feature specifically requires it.
• No intentional long-term IP address storage.
• No sale of personal data.

3. Private Messaging

PlayPolls provides a private one-to-one messaging system. Users may communicate through text messages and supported media including images, audio, and video.

Messaging may include the following features:

• One-to-one conversations.
• Text messages.
• Image, audio, and video attachments.
• Replies to messages.
• Message reactions.
• Typing indicators.
• Delivery and seen/read information.
• Message editing where supported.
• Message unsending/deletion where supported.
• Forwarding messages between conversations.
• Conversation participation and status information.

Messages and associated technical metadata are processed by PlayPolls servers so that the messaging service can authenticate users, deliver messages, store conversations, provide attachments, and support the features described above.

4. Messaging Encryption and Security

PlayPolls uses encryption to protect private messaging data. Connections between the application and PlayPolls servers are protected using HTTPS.

For the current Secure Messaging system, message content is encrypted by the PlayPolls backend before being stored in the database. Supported media attachments are also encrypted before permanent storage.

The current messaging system uses strong authenticated encryption, including AES-256-GCM for server-side message and media protection.

The current PlayPolls messaging system is not end-to-end encrypted (E2EE). This means that authorized PlayPolls backend services can decrypt message content when necessary to provide, maintain, secure, or troubleshoot the messaging service.

Encryption keys used by the messaging backend are not stored as ordinary message data in the messaging database and are maintained through protected server-side configuration or secret storage.

No online system can guarantee absolute security. Users should avoid sending information through PlayPolls that they would not want stored or processed by the service.

5. Messaging Media

When you send an image, audio recording, or video through private messaging, the media is uploaded to PlayPolls servers for delivery to the intended conversation participant.

• Supported media is encrypted before permanent storage.
• Encrypted media is associated with the relevant message and conversation.
• Only authenticated participants authorized for the conversation are permitted to retrieve the associated media through the messaging system.
• Temporary plaintext processing files used during secure media processing are removed after processing where applicable.
• Media may include technical metadata such as file type, size, dimensions, duration, and message association when required for the messaging feature.

6. Messaging Activity and Metadata

In addition to message content, the messaging system may process technical and conversation metadata necessary to operate the service.

This may include:

• Conversation identifiers.
• Message identifiers.
• Sender and recipient account identifiers.
• Message timestamps.
• Client-generated message identifiers used for reliable delivery and duplicate prevention.
• Reply and forwarding relationships.
• Attachment metadata.
• Delivery and seen timestamps.
• Reaction information.
• Conversation participation status.
• Registered messaging-device identifiers.

Typing indicators may be used to provide real-time messaging functionality and may not be retained as permanent message content.

7. How We Use Information

• Operate and maintain the PlayPolls platform.
• Authenticate users and maintain secure sessions.
• Deliver private messages and supported media.
• Provide replies, reactions, forwarding, editing, and message deletion features.
• Provide delivery and seen/read functionality.
• Display personalized content feeds.
• Enable user interactions such as likes, comments, and follows.
• Improve ranking and discovery systems.
• Maintain community safety and prevent abuse.
• Detect and prevent unauthorized access, fraud, spam, or misuse.
• Troubleshoot technical problems and maintain platform reliability.

8. Content Moderation

PlayPolls may review, remove, restrict, or otherwise process content that violates community guidelines, applicable laws, or platform policies in order to maintain a safe environment for users.

Because the current private messaging system is not end-to-end encrypted, authorized PlayPolls systems may technically be able to decrypt messaging content when required for legitimate platform operations, security, abuse prevention, or legal compliance.

9. Account Deactivation

Users may temporarily deactivate their account within the app. When deactivated:

• The profile becomes hidden from other users.
• Public content may no longer be visible to other users.
• Account access is restricted while the account is deactivated.
• Logging in may reactivate the account.

Certain information may remain retained where necessary for security, legal, technical, or service-operation purposes.

10. Account Deletion

Users may request permanent deletion within the app.

• Deletion enters a 30-day pending period.
• Logging in during this period cancels the deletion request.
• After the applicable deletion period, the account and associated data are permanently deleted subject to any information that must be retained for legal, security, fraud-prevention, or other legitimate operational reasons.

Deletion of an account may affect associated posts, comments, messages, media, reactions, and other account-related data. Certain records may be retained or handled separately where necessary to operate the service, protect other users, comply with legal obligations, or maintain security records.

11. Data Retention

PlayPolls retains information for as long as reasonably necessary to provide the service, maintain account functionality, protect the platform, comply with applicable obligations, and resolve disputes.

Account information is generally retained while an account remains active and may continue to be retained during account deactivation or the applicable deletion-pending period.

Private messages and associated messaging data may be retained for as long as necessary to provide the messaging service, maintain conversation functionality, and satisfy security, technical, or legal requirements.

When information is no longer required for these purposes, PlayPolls may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements and platform procedures.

12. Security

We implement reasonable safeguards designed to protect account, content, authentication, and messaging information. These safeguards include password hashing, secure token-based authentication, HTTPS, access controls, encrypted message storage, encrypted media storage, and abuse-prevention systems.

Security measures may be updated as the PlayPolls platform evolves. No online system can guarantee absolute security.

13. Third-Party Services

PlayPolls may rely on third-party infrastructure providers such as hosting services, email delivery systems, and other technical service providers necessary to operate the platform.

These providers may process limited technical information required for hosting, storage, authentication, communication, security, delivery, or other platform functionality.

Third-party providers are expected to process information in accordance with their applicable terms, privacy practices, and our instructions where applicable.

14. Platform Development Status

PlayPolls is an evolving platform. Features, security systems, storage practices, and messaging capabilities may be improved or refined over time.

We are committed to strengthening reliability, privacy, and security as the platform grows.

15. Age Requirement

PlayPolls is intended for users aged 13 years or older, subject to the minimum legal age applicable in the user's jurisdiction. By creating an account, you confirm that you meet the applicable minimum age requirement to use the service.

16. Contact Us

Email: support@playpolls.com

Website: https://playpolls.com

Terms of Service

1. Eligibility

You must meet the minimum legal age in your jurisdiction to use PlayPolls.

2. User Responsibilities

• You are responsible for content you post or send.
• Illegal, abusive, fraudulent, threatening, or harmful content is prohibited.
• You must not attempt to gain unauthorized access to another user's account, conversations, messages, media, or data.
• You must not attempt to bypass PlayPolls security, authentication, storage, or access controls.
• Violation of these requirements may result in suspension, restriction, or termination.

3. Private Messaging

PlayPolls provides one-to-one private messaging features including text messages, supported media, replies, reactions, delivery and seen indicators, editing, unsending, and message forwarding.

Private messaging is provided using the current Secure Messaging system. The messaging system uses server-side encryption and is not end-to-end encrypted.

By using private messaging, you understand that messages and associated technical information must be processed by PlayPolls servers to provide the messaging service.

4. Account Suspension

We may suspend, restrict, or terminate accounts that violate community guidelines, these Terms, applicable laws, or security requirements.

5. Intellectual Property

You retain ownership of content you create and submit to PlayPolls, subject to the rights necessary for PlayPolls to operate the service.

By posting or submitting content, you grant PlayPolls a non-exclusive license to host, process, reproduce, display, and distribute that content as reasonably necessary to provide and operate the platform and its features.

This includes processing messages and messaging media so that private conversations can be stored, delivered, displayed, secured, and supported by the messaging system.

6. Prohibited Messaging and Platform Use

• Do not use PlayPolls to distribute illegal content.
• Do not use messaging to harass, threaten, exploit, or abuse other users.
• Do not distribute malware or attempt to compromise another user's device or account.
• Do not attempt to intercept, decrypt, modify, or access another user's private messages or media.
• Do not abuse automated systems, APIs, or messaging endpoints.

7. Service Changes

We may modify, improve, suspend, or discontinue features at any time as the platform evolves.

8. Limitation of Liability

The service is provided "as is" without warranties of any kind to the extent permitted by applicable law.

We take reasonable measures to protect user information, but no online service can guarantee that data will never be subject to unauthorized access, loss, interruption, or security incidents.

9. Updates

We may update this Privacy Policy and these Terms periodically to reflect changes to the PlayPolls platform, features, security practices, or applicable requirements.

Continued use of PlayPolls after an update constitutes acceptance of the updated terms to the extent permitted by applicable law.

10. Contact

Email: support@playpolls.com